Customer Experience Manager Assistant (H/F)

Key Responsibilities:at least 80% of time in the first year: - Analyse data from customer experience surveys, NPS analysis, and benchmark studies, across FS, Brands DSS, and Joint Ventures perimeters. - Assist with preparation of presentations and materials for internal meetings. - Manage the monthly/quarterly data extraction from the dedicated sources, analyze them and standardize the reporting system for each and every country, for CXM and leadership Team Meeting - Support evaluation and integration of Financial Services within existing CNH & Iveco Group survey frameworks. - Support CXM in discovering 2 missing actions in first 90 days post‑delivery to be adopted in quick win across markets. - Develop CX training programs focused on customer experience Improvement Path (training/seminars) in collaboration with relevant stakeholders. Max 20% of time in the first year - Contribute to training strategy definition and ensure alignment with Brands’ Academies. - Manage training agencies, including creative support when required. - Monitor KPI evolution (MoM) related to training and customer experience initiatives. - Create and deliver central training guidelines, templates, and materials to countries. - Support Capital & Brands' Academy online learning initiatives. - Assist with preparation of presentations and materials for internal meetings. - Provide backup support during manager absence.