Digital Project Manager (H/F)

Job and Responsibilities Welcome to the Orange Europe management team. Orange Europe is present in 6 countries: Poland, Romania, Belgium, Slovakia, Moldova, and Luxembourg. Your mission with Orange Europe will be based at Orange Belgium in Brussels. Orange offers a wide range of innovative telecommunications services to both individual and business customers. At Orange, we are committed to delivering exceptional customer experiences and staying at the forefront of technological innovation. Orange Europe’s ambition is to be the best sustainable, convergent telecom provider in Europe. ________________________________________ Presentation of the Mission and Activities: As a Digital Project Manager in the Sales & Digital team at Orange Europe, you will play a key role in supporting the digital B2C channel management across Europe. Our goal is to enhance the efficiency of our digital sales and customer care channels, focusing on operational models and transformation initiatives. In this exciting role, you will for both for Europe division and for the local Belgian affiliate For the Group, you will: 1. Gather data from affiliates to produce reports and analyze digital performance using analytics and reporting tools. 2. Analyze drivers of digital performance and identify opportunities for optimization. This includes managing traffic insights, improving conversion rates, enhancing customer satisfaction, understanding cost drivers specifically regarding digital paid traffic acquisition, and transforming customer interactions toward digital channels. 3. Help define the digital Golden Rules and monitor their implementation, such as rules for digital marketing spend, digital supply chain, and omnichannel lead generation. 4. Organize community meetings and create content for presentations: monthly digital reviews with all affiliates, thematic seminars, etc. Help grow the digital community through sharing and replicating best practices. 5. Manage acceleration projects with internal expertise centers. Projects may include lead generation, deploying shared IT tools, standardizing UX design and analytics tracking, implementing digital tools like A/B testing, and providing digital training. 6. Participate in digital channel maturity assessments across countries and monitor transformation progress following Group recommendations. 7. Conduct benchmarks and strategic analyses on emerging topics, and propose recommendations: competitive analyses, operational suggestions on topics like eSIM, marketplaces, digital loyalty programs, growth of generative AI in search engines, AI in devices, etc. In this role, you will undertake complementary missions for Orange Belgium that hosts the position. You will: 1. Manage and coordinate projects actions and initiatives across our different environments (B2C, B2B, hey!, Corpo). 2. Monitor and analyze the performance of these actions; you may be trained to use tools such as Contentsquare, Google Analytics, and others. 3. Engage in CRO thinking by proposing AB tests in collaboration with the experimentation team. 4. Identify optimization opportunities for the existing digital assets (placeholders, current animation, etc.). We are looking for a candidate passionate about digital innovation, community building, data-driven insights, and operational performance improvement, contributing to the growth of our sales and digital teams across Europe. Join Orange Europe in Brussels, Belgium, and be part of our journey to accelerate the digitalization of sales and customer care channels. ________________________________________ Skills necessary for this Job: To thrive in this position, we are looking for candidates who possess the following skills and qualifications: • You are proficient in English public speaking to work and present in an international environment • You are a self-starter, self-motivator, with a personal drive to excel with minimal supervision. • You are analytical, curious, and a regular user of technological and digital tools. • You are well organized, structured, and have a strong ability to work cross-functionally. • Skills in analytics and digital tools are a strong asset (Google Analytics & Ads, BigQuery, Looker Studio, Power BI…). ________________________________________ Profile: • You hold a Master’s degree or equivalent in Marketing, Management, Business, or Engineering. • You have relevant prior experience in digital advertising or e-commerce, including tools (digital marketing, e-shop, self-care, bots, AI, and personalization). • Fluent English is compulsory; French is a plus, as well as other languages spoken within Orange Europe. ________________________________________ Benefits of this Job for the Candidate: By joining Orange as a Project Manager for the Europe Sales and Digital Team, you can expect: • Valuable experience working in a leading telecommunications company. • Collaboration with diverse teams across Europe, fostering professional growth and networking. • The opportunity to contribute to the development of sales and digital teams across multiple channels in Europe. • A dynamic and innovative environment that encourages creativity and initiative. • Ongoing learning and development opportunities to enhance your skills and knowledge. We warmly welcome your application and look forward to having you join our friendly and dynamic Orange Europe team in Brussels.