Description
In this role, you will be responsible for:
1) Incident Analysis and Corrective Action Proposals
- Review incident tickets submitted by internal teams.
- Reproduce issues and identify their root cause (functional, technical, data-related, etc.).
- Propose application configuration adjustments.
- Write clear, detailed bug reports for development teams.
- Develop data correction scripts (data recovery, cleansing, updates).
- Identify incidents related to specific domains (operations, interoperability, custom developments, etc.) and route them to the appropriate teams.
2) Documentation & Continuous Improvement
- Contribute to the continuous improvement of the application by creating bug reports aimed at addressing root causes.
Document analyses performed and solutions implemented.
3) Software Monitoring and Operational Stability
- Detect and manage production software incidents in real time.
- Analyze application logs.
- Monitor and track application health and performance indicators.
4) Cross‑Functional Collaboration
- Provide technical and functional expertise on the application to support, project, and sales teams.
5) Document best practices and common use cases.
Tools used:
- TypeScript/JavaScript
- Angular
- PostgreSQL