Field Service Business Operations & Digital Transformation Latin America (H/F)

Description of the job: A VIE for a Field Service Business Operations & Digital Transformation has arisen within Airbus Commercial Aircraft / Airbus America International Latin America Services in Miami. You will join the Field Service Latin America & Caribbean Team. The Field Service Teams provide the primary interface with Customers for Customer Services subjects to ensure the highest level of customer satisfaction and Safe Operation. Field Service Teams ensure to build a relationship of trust and a successful partnership with the Customer by being the frontline contact within the station In their daily work, Field Service Teams promote & protect the Airbus image. Field Service Teams are the frontline contact with our Customers in case of technical issues. They assist the airline with AOG & incident inquiries They play a major role in solving problems before growing in scope and becoming sensitive subjects. VIE Field Service Business Operations & Digital Transformation Assistant are also supporting the Field Service Director for the region process of optimization and digitalisation. Your main tasks will include but not limited to: Your main tasks will include: ● Support the Field Service Miami hub (HUBMIA) digital transformation as well as technical business support for daily customer queries inflow optimization ● Supporting the FSD to continue the digitalization of the region by leading projects to Create performance Dashboard and index trackers (SalesForce, Skywise, Qlink, Google for Work solutions). ● Support the regional Fleet Performance team by creating reports and dashboards that can streamline the efficiency of the interaction between the regional Field Service team and the Fleet Efficiency team ● Support Customer Service regional organization by creating reports and dashboards that can streamline the efficiency of the interaction between the regional Field Service team and regional Customer Services dept This role might involve some travel for business within Latin America and the USA, as such you must be able to travel accordingly.