SSC Controller (H/F)

🚀 Your Mission • Monthly preparation of performance KPIs and development of new indicators to support the decision-making of the CSC management team • Preparation and participation in monthly performance meetings with CSC client countries • Collaboration with the regional D&D department to generate performance reports using BI and BO tools • Preparation of the annual budget, monthly monitoring of CSC costs and analysis of deviations from the budget • Monitoring stabilization and process improvement activities • Monitoring costumer countries' satisfaction through a quarterly NPS survey, analysis of results and formulation of action plans • Support to the CSP manager in general management activities and participation in studies aimed at improving the performance of the CSC • Support in defining the CSC's billing strategy to its clients with the aim of breaking even. • Participation in the mapping of activities and operating volumes of new CSC clients. Travels across the LATAM region are expected ✈️