Description
Creating Value Through Analytics
- Perform ad hoc analyses: to support decision-making and identify growth levers.
- Conduct deep-dive analyses: at the intersection of Operations, Quality, Training, and WFM (recruitment, upskilling, scheduling, etc.).
Boost the productivity of business teams.
- Automate team tasks by creating innovative new tools.
- Implement alerting systems to detect potential issues and anticipate market shifts.
- Develop optimisation algorithms and integrate them into existing processes to achieve tangible results.
Data Reliability and Accessibility Management
- Ensure data reliability from various sources.
- Maintain and develop dashboards to make data accessible to all teams