Application & Support Engineer (H/F)

Your core mission is to provide advanced technical and application support to our local clients and actively participate in meetings and negotiations with prospective clients, driving our regional market growth. Key Responsibilities A. Technical & Application Support • End-User Resolution: Actively contribute to the follow-up and resolution of technical issues encountered by local clients, collaborating closely with end-users and the Operations team. • Project Execution: Support the Operations team in the execution of project work packages, documentation, quality assurance, and process improvements. • Training & Mentorship: Plan, manage, and deliver training sessions on our products and services to internal and external international teams, ensuring high standards of technical proficiency. • Liaison & Coordination: Act as the technical interface between all project stakeholders, ensuring the quality and compliance of activities and the smooth running of studies and installations. B. Commercial & Market Development • Market Analysis: Leverage local data and analytical capabilities to identify and prioritize the most attractive growth opportunities at the country level. • Strategy Implementation: Collaborate with our regional partner to select the most promising short- and medium-term opportunities and establish priorities for sales actions and operational follow-up. • Content Localization: Adapt brand positioning and localize global content and messaging to maximize customer relevance and brand value. Attend local shows and congresses as a technical sales representative. • Reporting: Monitor key performance indicators (KPIs) and customer satisfaction. Prepare and present comprehensive monthly reports for headquarters.